Napoli

Placed: 01/04/2025

Left By: Emily

Ordered 4 wraps on the website and it stated they are "served with chips, salad and wrap". The wraps arrived but no chips. I called the restaurant to be told "the wraps don't come with chips anymore" by a rude lady. After explaining, it states on the website they do, otherwise I'd have added them to the order, I was passed to a manager who continued arguing the fact. I then said I understand you may have changed things, but the website advertises they come with the wraps, otherwise I would have added them to my order. Eventually after saying I was happy to send over screenshots of the website, the manager said he would send someone with the 4 portions of chips, which did arrive. I shouldn't have to argue this, especially after we have been customers of Napoli for several years. The wraps have always come with chips, but now not only have the prices become very expensive, they're now skimping on including chips.

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Placed: 29/03/2025

Left By: Gerry

Fresh salad, tandoori chicken on point and pitta bread hot and tasty! Absolutely beautiful thank you

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Placed: 28/03/2025

Left By: Craig

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Placed: 28/03/2025

Left By: Craig

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Placed: 14/03/2025

Left By: Emma

Always great food from Napoli. Never disappointed x

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Placed: 05/03/2025

Left By: Elizabeth

A departure from usual quality. Pizza was incredibly greasy and not very nice, and chips didn't taste seasoned. Delivery is really quick and friendly.

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Placed: 08/02/2025

Left By: Andrew

Perfect and arrived within 25 minutes

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Placed: 13/07/2024

Left By: Sarah

Waited over an hour and a half for delivery, food turned up, with the wrong pizza and one of the items missing, I rang the takeaway who said they'd send it straight out, they never turned up and I haven't had a refund for the stuff I paid for but didn't receive! Very poor.

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Placed: 21/05/2024

Left By: Louise

After an hour of it not turning up I had to ring the take away they said they didn’t receive my order offer spending several minutes waiting on the phone while they talked in the background I was told it would be sent out soon. When it arrived the chips where cold

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Placed: 06/05/2024

Left By: Evie

Waited way to long for some mediocre food I’d stay away save your money not worth the time or effort……. 1st time ordering from this place and I’m beyond disappointed was absolutely dreadful????

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Placed: 01/04/2024

Left By: Louise

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Placed: 12/11/2023

Left By: Ian

Gave them a try after a leaflet came through the door, won't use again, website indicated 40 minutes but took an hour and 10 minutes after having had to telephone to chase them, then pizzas were only luke warm when we got them.

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Placed: 14/05/2023

Left By: Julia

Ordered online - pizza doesn’t have a tomato base so I asked for them to add tomato base and remove the ham. Both requests ignored. Chicken shawarma great as always tho.

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Placed: 12/03/2023

Left By: Dawn

Absolutely lovely, shared with me 11 yr old son, just right. Chicken was gorgeous again. Quick, efficient and very friendly service as always. Thank you

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Placed: 14/01/2023

Left By: Mark

Didn't deliver, no explanation, will never order again. If I could choose no stars I would!

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Placed: 22/12/2022

Left By: Rob

Really disappointed! Ordered the food at 17-53 and it's now 8o clock still no food arrival. Will not use them again . I have contacted the takeaway and was ask to send order by a photo text .No response ! Terrible service

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Placed: 16/12/2022

Left By: Kevin

Not used napoli for a few months and Not missed Soggy chips. Luke warm pizza, also asked for a topping On my pizza garlic butter and never got. Not improved Or impressed use to be the best. Also expensive now.

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Placed: 07/12/2022

Left By: Mark

Sorry but this takeaway has gone down in standards. They firstly sent the wrong food but soon sent out replacement. thats about as posotive as i can be. This was prety tasteless and in all honnesty 3/4 of the 14 inch pizza went in the bin. I suspect they are using cheap ingredients to maintain profits and keep prices down. We will give them a miss going forwards having used them for over 10 years. What a shame

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Placed: 30/10/2022

Left By: Kevin

Kebab meat on pizza burnt also requested garlic butter on did Not get any on. Wont be rushing back standards have slipped.

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Placed: 01/10/2022

Left By: Kevin

I have to say it has gone downhill. Another late delivery and delivered cold My daughters chicken burger dry my calzone pizza stuck to the box. You.have lost me as long standing customer ????????

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Placed: 24/09/2022

Left By: Kevin

Delivery turned up late. Chips were cold & soggy Which is not good. Pizza was ok

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Placed: 02/09/2022

Left By: Paul

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Placed: 13/06/2022

Left By: Paul

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Placed: 13/06/2022

Left By: Paul

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Placed: 13/06/2022

Left By: Paul

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